Payment And Refund

Q) I received the parcel but I changed my mind and would like to request for exchange or refund.
A) Goods sold are non-returnable or exchangeable, we are unable to offer any refund, partially refund, exchange or return of the products that used or purchased. So please kindly choose well before you buy. However in some unpredictable cases, please contact us and make sure the products is not used due to hygienic concern.

Q) If my order delay from your side and can i request for refund ?
A) No, please allow us at least minimum 3 days to process your orders if your orders have not ship out on next day.

Q) When is the refund date ?
A) Refund date will pay on every end of month 30th.

Q) Why the refund date must on specific date ?
A) Process of refund need the TAC or phone approval to from our accountant to process it which available only end of month.

Q) Can I request refund for those orders haven’t ship out or returned due to non collection or acknowledgement ?
A) Yes! You are allow request for refund but we do charge a fee for cancel the order.

Cancellation fee: RM0.00 – Order haven’t ship out (Admin processing fee)
Cancellation fee: RM10.00 –Order shipped out (You return it at your cost)

※ Will add up payment gateway processor charges if you used it, so it is not recommend to do refund

Q) What is the charges to reship the parcel?
A) Total is RM20.00, please do note that there are two side charges.

Return charge: RM10.00 – Charge from courier company
Reship charge: RM10.00 – Charge from courier company