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Please read the Frequent Asked Questions (FAQs) carefully, it’s as same as Terms Aand Conditions (T&C)
Q) What is CSD ?
A) We are using the short form:
CSD – Courier Service Delivey (Exp: Best Express / Poslaju)
Q) How much is the charges for CSD ?
A) Changed from time to time, please check during “Checkout”.
Q: Which courier service is your company using ?
A) Changed from time to time, please check during “Checkout”.
Q) When will you ship out the order ?
A) Once your goods arrived, we will contact you one day before ship out the order.
Q) When I will receive my tracking number ?
A) Once we shipped out, your tracking code will be ready in your account after 5.00 pm.
Q: When I can receive my goods ?
A: Normally you will receive it within 03 working days.
Q: It has been 3 working days and my parcel has yet to arrive ?
A: Please understand that the courier company handled thousand and million parcels everyday, so please be understandable and patience when there is a delay.
Q) Can you track for me ?
A) It is advised to track by yourself first if you have the tracking code, however if you need any assist from our end, please let us know.
Q) Why can’t you track for me ?
A) If the parcel already been passed to the courier, there is nothing can do from our side, unless we got a parcel return from them.
Q: Am I guaranteed to receive the package ?
A: Yes! We give you 100% guarantee that you will receive the package safely as it is shipped by our reputable appointed courier company. Hence, you can shop with us worry free.
Q) My parcel wrong delivered or went missing ?
A: Wrong delivered or went missing packages rarely happen, but if it does happen, please contact us for next arrangement.
Q) Can request the CSD agent to send on specific time ?
A) This is quite impossible for their procedure but we will put a remark there.
Q: Will anyone know what I buy ?
A: All products are shipped discreetly in a plain parcel bag with zero indication regarding its contents. There is absolutely no way of telling what’s inside the parcel or who the sender is.
Q: Will courier company know what is inside ?
A) No, courier company handled thousand and million parcels everyday and there is no time for them to know what is inside.
Q) Sometime I saw them misbehave of sending the goods instead of deliver to door step face to face ?
A) For standard procedure they must have people to sign and receive it, if they are such things happened, please report to us and we will file a complain to them .
Q: What will happen to the parcel if I am not around to acknowledge ?
A) If there is nobody around to acknowledge the parcel at your given address, they will keep calling and calling, so please don’t think they are scammer, please answer the call and check your WhatsApp frequently.
※ To avoid any troublesome matter, please ensure that someone to acknowledge the parcel during the delivery.
Q) Why the products or package received is broke or leaked ?
A) It looked as it a heavier package was squashed the products, please do let us know if you faced this matter and let’s see what we can do next.
Q) The parcel was returned due to non collection or acknowledgement, can request you reship to me ?
A) Yes! But we do charge a fee for reship the parcel, please refer to “FAQs (PAYMENT & REFUND)”